Terms & Conditions

By accessing or using Reloop's mobile application, website, or services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

The Service and its original content, features, and functionality are and will remain the exclusive property of Reloop and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written permission.

You agree not to engage in any of the following prohibited activities:

• Submitting devices that you do not own or have authorization to dispose of
• Providing false or misleading information about device condition or ownership
• Attempting to defraud Reloop or manipulate device valuations
• Submitting stolen or illegally obtained devices
• Using the Service for any illegal purpose or in violation of any laws
• Interfering with or disrupting the Service or servers or networks
• Attempting to gain unauthorized access to any portion of the Service
• Copying, modifying, or distributing the Service or its content without authorization
• Using automated systems or software to extract data from the Service
• Harassing, abusing, or harming other users or Reloop employees
• Submitting hazardous, dangerous, or prohibited materials

Reloop is committed to compliance with all applicable environmental regulations including the E-Waste (Management) Rules, 2016, as amended. We work with authorized recyclers and dismantlers registered with the Central Pollution Control Board (CPCB). All recycling activities are conducted in accordance with extended producer responsibility (EPR) guidelines and environmental standards.

Our Service may contain links to third-party websites or services that are not owned or controlled by Reloop. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Reloop shall not be responsible or liable for any damage or loss caused by use of any third-party services.

You agree to defend, indemnify, and hold harmless Reloop, its parent company, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any claim that your use of the Service caused damage to a third party.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India. You agree to submit to the personal jurisdiction of such courts.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service, both parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiations within 30 days, either party may initiate arbitration proceedings in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Hyderabad, Telangana, India.

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. No waiver by Reloop of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

These Terms, along with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Reloop concerning the Service. These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Reloop.

If you have any questions about these Terms, please contact us at the information provided below.