Support Center
Get answers to your questions and support from our dedicated team
Browse Help Topics
Find quick answers by category
Pickup & Delivery
Questions about scheduling, tracking, or modifying pickups
Data Security
Learn how we protect your personal and sensitive data
Payments & Rewards
Information about device valuation and payment process
Account Help
Assistance with your Reloop account and profile
General Questions
Common questions about Reloop services
Corporate Solutions
Enterprise e-waste management support
Quick Answers
Common support questions answered
What is your customer support availability?
Our support team is available Monday to Saturday, 9 AM to 6 PM IST. Email support is monitored 24/7, and we respond within 24 hours.
How do I track my pickup request?
You can track your pickup in real-time through the Reloop mobile app. You'll receive SMS and push notifications at each stage of the process.
What if I have an issue with payment?
If you experience any payment issues, please contact our support team with your order ID. We'll investigate and resolve the issue within 48 hours.
Can I cancel or reschedule a pickup?
Yes! You can cancel or reschedule your pickup anytime before the scheduled time through the app or by calling our support team.
How do I report a problem with my device collection?
If you encounter any issues during device collection, you can report it immediately through the app or call our support hotline. We'll address it right away.
Support Hours
Email support is monitored 24/7, and we respond within 24 hours.
Service Areas
We currently operate in 25+ major cities across India
• Delhi NCR, Mumbai, Bangalore
• Hyderabad, Chennai, Pune
• Kolkata, Ahmedabad, Jaipur
• And many more cities...
Check the Reloop app to see if we serve your area. We're rapidly expanding!