Legal Documentation

Privacy Policy

Last Updated: November 3, 2025

Your Privacy Matters

At Reloop, we are committed to protecting your privacy and securing your personal data. This policy explains how we handle your information with the utmost care and in compliance with applicable data protection laws including the Information Technology Act, 2000 and the Personal Data Protection Bill.

1. Introduction

Welcome to Reloop. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We collect information about you in various ways when you use our Service:

Personal Information

We collect personal information that you voluntarily provide to us, including: name, email address, phone number, postal address, device information (model, IMEI, condition), payment information, and identification documents (for verification purposes).

Device Data

When you use our app, we may automatically collect: device type and specifications, operating system, unique device identifiers, IP address, mobile network information, and device location data (with your permission).

Usage Information

We collect information about how you interact with our Service, including: pages visited, features used, time spent on the Service, search queries, and pickup/recycling history.

Photos and Files

With your permission, we may access your device camera to photograph electronic items for valuation purposes. These photos are used solely for device assessment and are stored securely.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our e-waste recycling services
  • Process device pickups, valuations, and payments
  • Communicate with you about services, appointments, and updates
  • Verify your identity and prevent fraud
  • Improve and optimize our Service
  • Conduct data analysis and research to enhance user experience
  • Comply with legal obligations and protect our legal rights
  • Send promotional communications (with your consent)
  • Track environmental impact and provide sustainability metrics

4. Data Security and Device Wiping

We take data security extremely seriously, especially when handling your electronic devices:

Certified Data Destruction

All devices collected undergo certified data wiping processes that meet or exceed international standards (NIST 800-88, DoD 5220.22-M). We ensure complete data sanitization before any recycling or refurbishment.

Security Measures

We implement industry-standard security measures including encryption of data in transit and at rest, secure data centers, regular security audits, access controls and authentication, and secure payment processing through PCI-DSS compliant providers.

Data Destruction Certificates

For corporate clients and upon request, we provide certificates of data destruction documenting the secure wiping of your device data.

5. Information Sharing and Disclosure

We may share your information with:

Service Providers

We work with trusted third-party companies including verified recycling partners, logistics and pickup services, payment processors, cloud storage providers, and analytics services. These partners are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Reloop, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Restriction: Request restriction of processing of your personal information
  • Portability: Receive your personal information in a structured, machine-readable format
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw your consent at any time for processing based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by Reloop. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your data is protected in accordance with this privacy policy.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Device photos and valuation data are typically retained for 90 days, transaction records for 7 years (as per tax requirements), and account information until you request deletion or 2 years after account inactivity.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Contact Information

Address:

SY NO - 4, RASOOLPURA, GYMKHANA
SECUNDERABAD, HYDERABAD
Telangana - 500003, India

For support inquiries, visit our Support Center